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It is really surprising that Canon wouldn't help installing its own product. Before going further, I suggest calling them back and asking again. The follow advice is based only on online research: I don't have a Canon imageRunner to test with.
I know the scan driver was not. Skip to main content. (Canon imageRUNNER 1025iF) and can print with no problem. My computer is running Windows 7 x64. Download Canon imageRUNNER 1730 Drivers for Windows 7, 8.1, 10, Just update Canon imageRUNNER 1730 drivers for your device now! Canon imageRUNNER 2530 Printer Driver is licensed as freeware for Windows 32 bit and 64 bit operating system without restrictions. It is in printers category and is available to all software users as a free download.
Apparently, the scanner driver is only functional if the device is connected to your computer via USB (rather than networked). Is your printer connected to your computer by USB?
Canon Imagerunner Driver Download
Although the 'Quick Start Manual' for your printer says that the CD includes a scanner driver, for some reason, there is no scanner driver listed on the driver download page for this product. Do you have the CD that came with the printer?
Canon Printers Drivers Windows 10
According to your User Guide, the 'scanner driver' actually is a program called 'ScanGear iR.' This may have been installed as part of either the printer driver or the 'iR Toolbox' program. On your computer, click Start and type iR Toolbox into the Search menu: was something found?
If you can't find iR Toolbox on your computer and you don't have the Canon CD, this download might work for you (it's from Canon Singapore; for some reason, there is no download for this that I could find at Canon USA): http://support-sg.canon-asia.com/contents/SG/EN/0200123501.html See the screenshot below for the page from your User Guide on using ir Toolbox to scan.
You can also see if Windows itself recognizes your scanner. Open Windows Fax and Scan:
- Click Start, type Windows Fax into the Search box, and press Enter
- Click the New Scan button
- Is the scanner recognized or do you get a message than no scanner is installed?